About The New Helio Platform - FAQs

1. What is the Helio platform?

The Helio platform is our new AI-powered political intelligence solution that delivers accurate and high-quality signals to public affairs and investment teams fast. It combines an SLM (Small Language Model) trained on our 26 years of curated data, supporting the same policy team to continue providing you with human-led political and policy monitoring expertise.

2. Why have we invested in Helio?

We have invested in Helio to modernise our infrastructure, to create a foundation for delivering greater customer value in political monitoring, analysis and insights through the platform. It’s why we have combined the best of what we have – our data and policy team – with advanced technologies like AI to deliver innovation in political intelligence directly to your inbox. The flexible and scalable architecture of the new Helio platform enables us to continue to release new features, functionalities, upgrades, security patches and bug fixes supported by a strong product roadmap. We have kept some things the same, made improvements as well as introducing new things.

3. How is AI used in the Helio platform?

Helio is a cloud-native agentic generative AI (Gen AI) platform that surfaces, evaluates and summarises high-value content specifically for political monitoring, analysis and insights. The AI technologies we use in the Helio platform include an SLM (Small Language Model) for depth and Large Language Models (LLMs) for breadth, so as AI advances, we can choose the models that serve your needs best. Both combined with human experts, our policy team, deliver accurate and high-quality political and policy signals.

Platform features:

• Semantic retrieval engine: Intelligently pulls relevant content from multiple data sources. We have moved from keyword-based search to retrieving words based on their meaning - critical for navigating nuanced, context-rich content.

• Agent-based architecture: Starts with a RAG (Retrieval-Augmented Generation) agent that retrieves and ranks relevant content using a rationality and quality score. These agents learn continuously from policy analysts’ behaviour, improving performance over time.

• AI evaluation lab: We can test and iterate on new models. This setup ensures we are always using the latest advances in AI, including both open source and proprietary models through platforms like Amazon Web Services (AWS).

Bias and lack of diversity can be pitfalls of AI and generalist systems. Our SLM, which was built specifically for public affairs, prevents these pitfalls because it is trained on all our rich, curated political and policy data from the last 26 years. For diversity in analysis, the SLM also reflects all the people within our business, our customers, clients, and partners we’ve worked with over that period.

For the last six months, we have been using this combination of AI and Helio policy experts for our internal workflows - tracking, filtering and summarising political signals from volumes of data and information in different modalities or formats (image, text, video etc.).

Helio policy analysts are using AI to automate routine tasks such as tagging, classification, and information retrieval that results in high-quality, relevant content that is pre-sorted, scored and ready for analysis.

Please watch this webinar How the next phase of AI is being built for public affairs for more information on how we are using AI.

4. You mentioned that Helio is in beta, what does this mean?

In the product lifecycle, the beta phase is a controlled, early release of a product to a select group of users, usually early adopters, before public release i.e. generally available (GA).

The Helio beta platform for DeHavilland UK contains a foundational set of tools (stakeholder profiles, stakeholder groups, constituent and council information). We have implemented new technologies as well as new AI tooling to add value for you, our customers, with new products, features and functionalities that will help you operate even more effectively. This includes Finder, our new AI search agent for researching this information and extracting key insights quickly for decision- making. Over the coming months, we will be adding more functionality to the Helio platform.

5. Will l still have access to the old DeHavilland UK portal?

Yes – to support a smooth transition, you will continue to have access to the current version of the DeHavilland UK online portal until 31 March 2026. The portal will be switched off after this date. However, your email monitoring will transition on 9 September to a new AI-supported service, to be delivered in conjunction with the new Helio Platform. In the coming months, it is expected that, all our customers will transition to Helio for all their political and policy monitoring, analysis and insights needs.

6. What happens to my data in the old DeHavilland UK portal?

You will be able to export content you have created in the legacy DeHavilland UK portal until 31 March 2026. After this date it will no longer be possible to export data from the legacy DeHavilland UK portal.

7. Will I be able to import data into the Helio platform?

We want to make it easy for you to start using the new Helio platform from day one i.e. 9 September. As part of the transition to the new Helio platform, we will import your My Contacts inputs in the DeHavilland UK portal to the new Helio platform. This relates specifically to Client Contact activity where you have uploaded contacts in Excel using the My Contacts feature in the portal. The functionality to add external stakeholders one at a time in the legacy portal will also be available in the new Helio platform.

We will migrate automatically any inputs to the Contact Activity that you have logged against stakeholder profiles to the new platform. You will also see all contact activity in the Activity area in Helio. However, you won’t be able to view contact activity entries that you and your colleagues have added against each stakeholder - we are working on this currently.

8. Will I be able to export data from the Helio platform?

In Helio, you can be confident that you’ll always be working with the latest data, and that you can easily collaborate with colleagues by using the interactive tools and features for high-quality political and policy signals.

The platform provides a secure, centralised hub for doing all these things in one convenient place and is the single source of truth for your political monitoring, analysis and insights. In the coming months, we will be adding new AI tooling, summarisation, relationship mapping, mentions reporting, search and sentiment features, delivering greater insights and connections.

Because everything you need will be in the platform, we’ve retired the data export functionality. If you have specific data needs, we are happy to explore solutions within the platform.

9. How does Helio Intelligence handle my data?

This global privacy policy explains how Helio Intelligence and/or its affiliates (“Helio” or “Helio Intelligence” referred to as “we”, “us” “the group” or “our”) handle your personal data, including the types of personal data we collect about you, how your personal data may be used and when it may be disclosed, how we protect your personal data and the rights you have in relation to the processing of your personal data. Helio respects your privacy and we are committed to protecting your personal data in accordance with applicable data privacy laws and our internal policies.

10. How do I reset my password?

Use the ‘Forgot Password ?’ on the login page: https://platform.heliointelligence.com/auth/login to reset your password. If you have any access or reset password issues, please contact your representative Policy Analyst.