Changelog

Retired Finder [UK + EU Monitoring]: We have retired Finder as we prepare to launch our new AI Assistant later this year. The new assistant will be integrated throughout the platform and will deliver results personalised to you and your priorities leveraging the content from the platform.

Transcript summary updates [UK Monitoring]: We have improved Transcript summaries by introducing clearer thematic headings and bolding speaker names where identified, making it easier to see at a glance who said what.

Email engagement insights [UK + EU Monitoring]: We have added richer email insights to our SRM to help you better understand exactly how your outreach campaigns are landing and track their impact. With the new data you can see:

• See who engaged: For each email, see who opened it and when.

• Know which content lands: See which links each contact clicked, and how many times.

• Spot delivery problems: See who didn’t receive your email and why.

• Check one contact’s activity: Open any recipient to see everything they did with that email.

• Export for your reports: Download recipient and click data in a spreadsheet to show value to your internal stakeholders.

  

Redesigned notification cards [UK + EU Monitoring]: We have updated the notifications page so that the cards displayed more clearly communicate the relevant information. These updates apply to EU clients who follow procedures and for UK clients who have set up their Transcript-specific mentions and receive in-app notifications when their key terms are mentioned.

Procedure notification email update [EU Monitoring]: We have also enhanced your Procedure notification emails to make it easier to see exactly what’s changed in the Procedures you follow:

• Clearer subject lines: See at a glance what’s changed, the source of the update, and which Procedure is affected.

• More informative emails: Quickly understand what’s changed, whether it’s a new event, post, status update, or change to key players.

• Easy calendar syncing: When a new Event is added to a Procedure, you can add it directly to your calendar from the notification email.

• Fewer, more relevant alerts: Receive more meaningful notifications, including updates when new rapporteurs are appointed.

New navbar redesign [UK + EU Monitoring]: We have recently updated the navigation inside the platform so that it is more intuitive and you can find the features you need more quickly.  

Updates include:  

• New Tracking tab: Here you will find your in-app monitoring features. For the UK this is home to Transcript and Events. For the EU, it includes all your legislative tracking and horizon scanning tools: Procedures, Posts, Events and the new Search All feature.  

• New People tab:  Here you will find your stakeholder information. People is your stakeholder library while Contacts is where you will find your self-uploaded contacts.  

• New Engagement tab: Here you will find your Engagement Dashboard with new sub-tabs, allowing you to see an overview of engagement, contact activity, and sent and draft emails. 

Standardised date format [UK + EU Monitoring]: We have standardised date formatting across the platform so that all dates default to European rather than American, avoiding any potential confusion.

Update visibility of Contacts [UK + EU Monitoring]: You now have the option to update the visibility of Contacts you upload and make them visible across your organisation. Previously, any contacts uploaded were private to who uploaded them. Now, you have the option to make these contacts visible across your organisation at the point of creation. You can also bulk update the visibility of your Contacts. By default, any contact you upload will remain private.

Clearer tabs on MEP and MP Stakeholder profiles [UK + EU Monitoring]: We have introduced two new tabs when viewing an individual stakeholder profile, making it easier to navigate between profile information and engagement information. Profile information includes political career for UK and EU and Posts, Procedures and Interventions for EU. Engagement information includes any logged Activity, Groups the individual belongs to and Notes across UK and EU.

Table of contents in monitoring emails [EU Monitoring]: After listening to your feedback, we have reintroduced a table of contents in your monitoring emails. The table of contents makes long emails containing many content sources easier to digest and navigate, allowing you to see the contents of an email at a glance and jump to the most relevant information.  

Improved Interventions search [EU Monitoring]: Interventions on MEP profiles are now easier to find. Search now goes beyond the event title to match words within the intervention itself, as well as related concepts using semantic search.

Civil Servant and Councillor enhancements [UK Monitoring]: We have made improvements to help unify the SRM experience across all stakeholders. These include updating Civil Servant and Councillor profiles to show logged Activity, Groups and Notes. 

Sunsetting legacy DeHavilland portal [UK Monitoring]: On 30 September, we retired the legacy DeHavilland PeoplePoint portal. This followed the successful migration of data to your current portal and the addition of Notes on stakeholder profiles.  

Search All: Beta [EU Monitoring] We have rolled out a new Search All feature for our EU clients. This new feature is currently in beta and allows you to search across Posts, Events and Procedures all at once, helping you surface relevant information in one place. The new search function uses AI-powered smart search which returns results based on relevance and matched against key words and semantic matches.

New table of contents [EU Monitoring]: We have introduced a new table of contents for EU alert emails. The table of contents makes long emails containing many content sources easier to digest and navigate so clients can see at a glance the contents of an email and jump to the most relevant information.  

Enhanced AI Summaries (EU automated emails): We have made improvements to the AI summaries in our automated email, to provide richer, more insightful, and easier-to-read descriptions of the content’s substance, ‘so what’ and next steps.

• In addition to this, for all EU alert emails, we have removed the purple AI stars to make the length of the emails shorter. Instead, there is a disclaimer at the bottom of these emails so you know that the content has been generated by AI.

Content library search [UK Monitoring]: We have added a new search bar to the Content Library in the UK. This also uses AI-powered smart search to return results based on keyword and semantic matching.  

Smart search [UK + EU Monitoring]: We have enhanced search functionality across the platform. The smart search that appears in the new Search All feature, is also available across Posts, Procedures and Events for EU clients, and Content Library for UK clients and Notes for Forefront clients. This is an AI-powered search returns results based on keyword and semantic matches, and ranks them according to relevance and how recent the content is.

Notes [UK Monitoring]: We have added a Notes tab to MP profiles. Here clients can add ad hoc notes to specific MPs for their own reference, making it easier to keep relevant context and information in one place.

Improvements to Civil Servant & Councillor profiles [UK Monitoring]: To help unify the SRM experience across all stakeholders, we have updated Civil Servant and Councillor profiles so they too show logged activity. Councillor profiles also show which groups they’re part of and we will soon make this available on Civil Servant profiles as well.